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Customer Service Testimonials

Find here some of the comments and letters from our happy customers!


Google+ Reviews Sydney Harbour Escapes

Facebook Reviews Sydney Harbour Escapes

Trip Advisor Reviews Sydney Harbour Escapes


The perfect experience for any occasion

Sydney Harbour Escapes are definitely the go to team for your next party boat function. This is our second time with Sydney Harbour Escapes on board the Aquabay and again our experience was high quality. From booking and getting quotes to arranging alcohol and food, it was all very easy. On board the staff are amazing. So friendly and fun, they really make the event and the food and service is outstanding. We will certainly be back a third time.
Source: Trip Advisor (View on Trip Advisor)
Rating: Trip Advisor Review Stars
16 December 2016


The Count - 57' Yacht

Anthony and his partner Greer hosted 14 of us for NYE on Sydney Harbour. GORGEOUS yacht, PERFECT hosts, FABULOUS catering. The whole experience was truly a "once in a lifetime" - although we'll be back again for sure. Ashley and the team at Sydney Harbour Escapes were fantastic to deal with too. Do yourself a favour and treat yourself to this!
Source: Trip Advisor (View on Trip Advisor)
Rating: Trip Advisor Review Stars
3 January 2017


Excellent service and the perfect way to see Sydney from a different angle

We hired a beautiful boat with capacity for 33 people for a sunset cruise and swim in the harbour. The boat was in excellent condition with wonderful facilities - very spacious and easily held 33 people. Dinner was simple but very good. Fully stocked bar too. The staff were excellent and extremely helpful and courteous. We would definitely recommend this to anyone looking for a treat or visiting Sydney and wanting to explore.
Source: Trip Advisor (View on Trip Advisor)
Rating: Trip Advisor Review Stars
31 October 2016


Harbour Cruise

Had an afternoon harbour cruise for 14 people and SHE are a great company to deal with. They were professional and experienced staff and will definitely use them again as they made everything very easy
Source: Trip Advisor (View on Trip Advisor)
Rating: Trip Advisor Review Stars
18 October 2016



Perfect Christmas Party

Perfect day and customer service

I hired Calypso for my 40th birthday and the customer service I received from Kaitlin and the team was second to none. They were extremely responsive to all of my questions (always responding within the hour) and were very helpful when I was trying to finalize my booking. The boat was fantastic - well equipped and the crew were friendly and went out of our way to ensure we had a great day. I would highly recommend Sydney Harbour Escapes and will definitely book with them again. My only complaint was that the trip was too short!
Source: Trip Advisor (View on Trip Advisor)
Rating: Trip Advisor Review Stars
March 2016

Fabulous way to show off Sydney Harbour

We love the harbour and always enjoy showing it off to visitors. We recently had a wedding in the family which meant overseas visitors, and decided to organize a cruise on Sydney Harbour. Ashley was fabulous in helping selecting the right vessel and in organising food. Brian, our captain on Seawind was also great. He was right on time in a beautiful clean vessel, very friendly and extremely nice. He cruised to all the spots we liked and wanted to show our friends and went out of his way to be helpful. I will jump at the change to do it again.
Source: Trip Advisor (View on Trip Advisor)
Rating: Trip Advisor Review Stars
13 April 2016



Re:We had a fabulous day on the catamaran

Thanks again for organising this for us! We had a fabulous day. The boat was perfect!! I would also like to compliment our skipper, Brian who was absolutely amazing! Very professional but also very down to earth! Took us to some amazing spots and we really enjoyed our time with him! Gold star for Brian!

Amy Khoury


Re: Clay shooting was amazing

Charter went really well. Everyone enjoyed their time. The service was great and they provided great assistance; the boat sailing was smooth and everyone enjoyed the clay shooting which was amazing.

Melanie Lovett


Re: Such a great day

I had such a great day, I'm very happy with the service and how everything went. The boat was the prefect size for my party and the skipper was really nice also.



Re: Cruise on Saturday

Just wanted to thank you for organising our cruise on Saturday, it went off really well and everyone on board enjoyed the day. Sonia and her crew were wonderful which made for a stress free day for me and the food was delicious. In addition my daughter really had a great time so thank you very much.

Elaine Cooper


Re: Great Assistance

Thanks for all of your assistance over the past couple of days everyone had a great time, special thanks to Simon and his team they were brilliant.



Re: Absolutely Amazing Charter!

The captain and the two staff members were absolutely amazing! The service that was provided was second to none. They contributed greatly in making the day such a wonderful time. The food was served in great timing, the drinks kept being poured and most importantly they did it all with such a smile. On behalf of all my friends we would all like to say another massive THANK YOU! 



Re: Christmas Party Charter

Thanks for a great night on your wonderful boat on Saturday night. Captain Dan is a star, and the crew were so welcoming. We all had a very enjoyable Christmas Party. We will return !!!! 2 lots of fireworks, spectacular sunset, gentle breezes, wonderful Sydney Harbour setting. It made it all worth it.

Sandra Pigram


Re: New Year's Eve Charter

From my initial query with you including booking this charter has been great. You are extremely professional and helpful and a pleasure to deal with.
In regards to the NYE booking everything was perfect. The crew were amazing and extremely accommodating and helpful. The catering was excellent and the view second to none.
I will certainly be recommending Sydney Harbour Escapes and the crew on Platinum. A great experience with you all.


Re: Party Charter Cruise

Everything from start to finish; enquiry - booking, boarding - disembarking, was phenomenal :)
Yourself and our crew were amazing and I have nothing to say other than I will recommend to all and rebook myself in the near future.

Sonia Lyon

Re: Party Boat Charter

'I thought it was truly a great day out and as far as I can tell, our team really enjoyed themselves.  Thanks so much to all the staff and for the wonderful outing.'

Karen Aubin

Re: Family Party Charter

'We had the most amazing time on Sunday. The crew were so friendly and really explained everything very clearly to us. They were extremely helpful and the boat was excellent. We will definitely come again and will recommend the business. Thank you for a great experience.'


Re: 5 Star Service

'I just wanted to say and massive thank you to you and all the team at Sydney Harbour Escapes. Every dealing with you and the company was truly a 5 star service. We had an amazing day on the harbour, it was absolutely perfect. Can you pass on our thanks to Brian again for being an excellent captain and all round nice guy.'

Kristen Ings

Re: Private Party Charter

'We had a great time Saturday. Tracy and Tim where fantastic hosts and I couldn’t fault them! This is the third time I’ve used Sydney Harbour Escapes and would definitely use again and recommend! Thanks for all your help also, very much appreciated!'

Hugo Brettingham

Re: Party Charter aboard Rockfish 2

'The Rockfish 2, Captain Dave and Dan were amazing. The charter was very accommodating & more than I expected. We had a great time at Athol Bay enjoying the scenery with neighbouring charters of SHE. We just loved it!!
Dave was a real champ agreeing to join in on our feast if we would share a dance with him. The man has got some serious moves! I look forward to maintaining this relationship with annual charters ahead (maybe even quarterly).'

Sarah Sefo

Re: Boxing Day Event

'We are back from our day out on Too Up & just wanted to let you know how much we enjoyed the day. Our skipper Keith was excellent. & the boat was fantastic. He was very accommodating & gave us a great day out on the harbour to watch the Sydney to Hobart race. Will definitely recommend to friends'

Katie Reinhardt

Re: Teambuilding Activity

'I just wanted to write and say a very big thank you to Sydney Harbour Escapes. We had a group of 12 people and the feedback on the day was fantastic. We all thoroughly enjoyed our experience and would very highly recommend you to anyone who asked. Thanks again for your help and support in organizing this team building function.'

Monique Hermens, National Australia Bank

Self Drive Cruiser Hire
Just a quick thank you for the amazing day we had out on the harbour on Good Friday. Whilst having the perfect weather for an afternoon of fishing, drinking and meandering helped, all credit must go to the excellent service we received leading up to and on the day. Thanks especially to Katie for making the safety briefing nice and easy and for enabling us to have such a special afternoon: it was perfect for my mate's last afternoon out with the boys before he gets married, and I'll be recommending it to everyone we know. 
You'll see us again: after our rave reviews, our other halves want us to book up ASAP! '

Many thanks again. 
Matt Milgrom

 Re: Hen's Party Cruise aboard Perfect Day

I was most pleased about the friendliness and helpfulness of everyone from Michellin organizing my bookings and answering any questions pre-cruise, to our lovely crew on the day who made everyone on the boat feel special as they effectively waited on us hand and foot and made the day run smoothly!

Suzanne Binkins

Re: Party Cruise aboard Francesca
To Katie and all the team at Sydney Harbour Escapes, 
I cannot thank you enough for all your help in making Jane's hens experience so brilliant. Everything was magic on the day, and the professionalism and punctuality of the crew matched yours in the office. They also added to the vibe of the day with their relaxed, helpful manner. 

I shopped around a few charter places before being put on to you guys, and thanks heavens I did. The boat you suggested was perfect, the rates were perfect, and the confidence and experience you demonstrated in dealing with my request was very impressive. 

I look forward to the next time I have the pleasure of working with Sydney Harbour Escapes. In the meantime I will happily recommend Sydney Harbour Escapes to everyone I get the chance too. 

Here's to you, 
Mike Kerry - Chic media 

Re: 25th Birthday Cruise aboard 34' Seawind Catamaran
What a brilliant day! Thanks very much to Michelle, who seemed to know that we were double booked by another company and followed up on my enquiry just in time. Booking etc was all made very simple. A big thank you to our skipper, Dom. Thanks for lending us some spare clothes when we all decided to jump in for a swim, having not brought any swimmers along, as we thought it was going to rain! Our guests were equally impressed at Dom's coffee making skills. My sister and I both agreed that it was the best way to spend our 25th! Family + friends on Sydney harbour. Thanks again, and will definitely give you a call again for our next Sydney harbour adventure! 

Violeta Jovanoska

Re: Skippered Party Cruise 
To the owner or Manager, 
I would like to express my thanks to your company on my successful Hen's day charter on Sat 17th Feb. I am very impressed with the professionalism and patience of Dom Coleman. He made sure that all my guests were looked after and safe. My pregnant girlfriend was impressed with the care that was taken due to her condition. Dom always kept in contact leading up to the charter and made us feel welcomed. 
Once again thank you for a wonderful day! 
Kind regards, 
Suzie Stefanac

Re: Romantic Overnight Stay 
If I were to single out the main attribute, of the service, that I would use boost my recommendation to any friends, it would include the following: The friendly and helpful nature of the booking staff and the yachting crew. No effort was spared when it came to ensuring that we, their clients were experiencing a personalized and relaxing event. I would strongly recommend this service to any looking for a perfect escape.

David Blacklaws

Re: Romantic Overnight Stay 
Thank you for tailoring a fantastic package for us, everything was absolutely perfect, from the friendly staff to the professionalism of the Sydney Harbour Escapes crew! Well done 5 stars 
Marcus Netzler 

Re: Corporate Cruise aboard Cosmos 
We want to pass on our thanks for a wonderful day on Friday 16 November out on Cosmos. 

Our team of 54 had such a great day, and we have received a lot of positive feedback from our team about what a great day they had  probably more so than any other event we have held in the past. The boat far exceeded our expectations in size and comfort, and provided the perfect setting for our celebration with variety of space that was sophisticated yet still relaxed. The staff on board were incredibly helpful and pleasant which only added to the positive experience. The food was lovely also and the range of menu options was very diverse which worked well.

Dealing with Sydney Harbour Escapes, and Susannah in particular made the day a breeze to arrange. Nothing was hassle and all of our needs were met. Many thanks to everyone who made the day such an overwhelming success; we will definitely recommend your boat and company to others here at Optus. 

The Project Sydney Team at Optus

Re: Corporate Entertainment Cruise aboard AQA, 92' Luxury Motor Cruiser 
Just a quick note to thank you so much for the brilliant day we had Wednesday last week (August 2nd). Both your fantastic organization skills, combined with the crew's exceptional service and friendly attitude made the whole experience very rewarding, with no hassle. 
Thank you again, 

Kind Regards 
Stephanie Mason 
Sales & Marketing Manager ANZ - Ultrasound 
(Performance Technology) GE Healthcare 

Re: Corporate Entertainment Cruise aboard 34' Seawind Catamaran 

Thank you  so much for all your help with our sail on Saturday. Our clients and friends are still thanking us for our 'very generous and friendly hospitality' which wouldn't of happened if it wasn't for you both. 
From the moment we boarded and set sail, I knew we were all in for a special day. Good company, great food, on a yacht sailing and swimming in Sydney Harbour- it couldn't have been better. 
Thanks again from everyone, till next time! 
Mark Flynn and John McGowen 
Reel Freight Solutions 

Re: Family Harbour Cruise
Hi, the sailing charter was extremely good and everyone enjoyed themselves immensely. The skipper really made the trip and unlike many skippers I've been sailing with on the harbour (not from your company) he was very relaxed, open to suggestions and offering suggestions of where to go to. Being an experienced sailor myself, it's refreshing to find a skipper who isn't condescending to everyone on board and help; so he really did make the afternoon for us. The boat itself was very well equipped for an afternoon charter which was perfect.
We will definitely recommend your company to friends and family (and have already done so)

Thanks again
Kymberley Parker

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